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Frequently Asked Questions, Ordering, Shipping and Returns
How can I place an order?
How can I pay?
Do I pay sales tax?
How are the covers shipped?
What are shipping costs?
How long will it take to get my cover(s)?
Can I get material or trim samples?
What is the return policy?
Do you offer quantity discounts?
Can you put logos on the covers?
How can I place an order?
You can place an order online, by telephone at (248) 650-2509 or print an Order Form and follow the instructions to order by mail.
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How can I pay?
Accepted payment methods are Visa, MasterCard, Discover, American Express, PayPal, Cashiers Check, Certified Check, Money Order or Personal Check (in-stock covers will ship no earlier than 5 days after receipt of personal check).
International orders must be paid by Credit Card, PayPal, or International Money Order payable in U.S. Dollars.
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Do I pay sales tax?
Michigan residents must add 6% sales tax to their total order (including shipping).
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How are the covers shipped?
Orders are most often shipped via U.S. Post Office Priority Mail. Large orders may be shipped via FedEx.
International orders are shipped via U.S. Post Office Priority Mail International.
You may Contact Us for additional shipping options.
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What are shipping costs?
Shipping costs are based on your total order:
| $.01 |
- |
$24.99 |
= |
$5.95 |
| $25.00 |
- |
$29.99 |
= |
$7.95 |
| $30.00 |
- |
$44.99 |
= |
$8.95 |
| $45.00 |
- |
$49.99 |
= |
$9.95 |
| $50.00 |
- |
$74.99 |
= |
$10.95 |
| $75.00 |
- |
$99.99 |
= |
$12.95 |
| $100.00 |
- |
$124.99 |
= |
$13.95 |
| $125.00 |
- |
$149.99 |
= |
$14.95 |
| $150.00 |
- |
$174.99 |
= |
$16.95 |
| $175.00 |
- |
$199.99 |
= |
$17.95 |
| $200.00 |
- |
$224.99 |
= |
$18.95 |
| $225.00 |
- |
$249.99 |
= |
$19.95 |
| $250.00 |
- |
$274.99 |
= |
$20.95 |
| $275.00 |
- |
$299.99 |
= |
$22.95 |
| $300.00 |
- |
$324.99 |
= |
$23.95 |
| $325.00 |
- |
$349.99 |
= |
$24.95 |
| $350.00 |
- |
$374.99 |
= |
$25.95 |
| $375.00 |
- |
$399.99 |
= |
$27.95 |
| $400.00 |
- |
$424.99 |
= |
$28.95 |
>
| $425.00 | and up |
= |
$29.95 |
You may add $2.15 for insurance.
Orders shipping to Canada and Mexico are $11.00 in addition to the above shipping fees.
Orders shipping to all other countries are $22.00 in additional to the above shipping fees.
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How long will it take to get my cover(s)?
Please allow 10 to 14 days for delivery of your cover(s). We stock hundreds of the most popular covers but due to the custom options available, many covers are made when ordered.
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Can I get material or trim samples?
Sure, just Contact Us with the color(s) of vinyl or trim that you would like to see and we will send them out to you at no charge.
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What is the return policy?
If your cover is defective, you may return it for a refund. All refund requests must be made within 30 days of receipt of the order and covers must be returned within 2 weeks of the request.
Refunds will not be given on custom orders when poor fit is due to customer measurement errors or if the cover has the piping and/or two-tone vinyl option(s).
Covers being returned should be folded as neatly as possible and shipped to:
P.O. Box 70063
Rochester Hills, MI
48307
Upon receipt of the cover(s), a full refund will be given including the original and return shipping costs. If the return is due to customer error or for a reason not related to defects, there will be a 15% restocking fee and the shipping costs will not be refunded.
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Do you offer quantity discounts?
If you are ordering more than 12 covers, quantity discounts may apply. We welcome inquiries from amplifier and speaker cabinet manufacturers, music stores, amp repair shops and music equipment rental companies.
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Can you put logos on the covers?
Sorry, we are not able to apply licensed or trademarked logos. If you are an amp manufacturer, we can work with you to add logos to your covers.
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